1. Order Status:Please allow 24-48 business hours for your order to process before it will ship (please note processing time does not count as business shipping days).
2. Don't Spoil the Surprise!Our deliveries don't require a signature. All packages have HockeyShot logo & product info on them, including pictures. If you do not want the recipients of the Christmas gift to see what you have ordered, please ship to a different address (family, friend, work) or ensure the child (or adult) won't see the package left at your door.
3. Return Policy:We realize shopping online has its limitations, like not being able to physically hold a product before you purchase it. All we ask upon returning or exchanging an item is that it be unused and in the original packaging with an attached receipt. *Excludes Extreme Glide Synthetic Ice.
4. Price Matching:Only one promo-code can be applied per order and promo-codes cannot be used on already discounted products. Due to irregular promotions and sales during the holidays (November 1st - January 7th, 2019), HockeyShot's normal Price Match Guarantee guidelines have been adjusted.
5. $niper Reward$:Please note, your order must be completed and shipped before any Sniper Rewards are added to your HockeyShot account. Spend $1 and earn 1 point. 20 points = $1 off your next purchase.
6. Extended Customer Service:We know this time of year can be stressful; which is why our lovely customer service elves are available on the PHONE (1-888-417-7468) or LIVE CHAT from 8 AM - 8 PM ET between Monday, November 19th & Friday, November 23rd / Monday, November 26th & Friday, November 30th.