Warranty Policy
The warranty on HockeyShot varies by product and takes into account the type of product, how the product is used as well as other factors. At minimum, all HockeyShot branded product carry a 1 year manufacturer's warranty. Exceptions to this policy are outlined below.
HockeyShot warrants to the original purchaser of any HockeyShot product that the product will be free of defects in materials or workmanship for 365 days from the date of purchase. We ask you to save your proof of purchase, as it will be required part of the warranty process.
This warranty does not cover damages resulting from:
- Accident
- Misuse
- Abuse
- Anticipated wear
- Lost Merchandise or
- Damage from the elements
PRODUCT DAMAGED IN TRANSIT
If the product is damaged in transit due to shipper neglect, please contact us immediately. To return a product damaged in transit, either refuse the package(s) or contact us here.
EXCEPTIONS TO 1 YEAR STANDARD WARRANTY
HockeyShot Synthetic Ice Revolution Tiles
Both Regular and Premium Synthetic Ice Revolution tiles carry a 1 year manufacturer's warranty. Additional terms of this warranty are the same as our standard 1 year warranty.
Extreme Glide Synthetic Ice Panels
HockeyShot Extreme Glide Synthetic Ice panels carry a 1 year manufacturer's warranty. Additional terms of this warranty are the same as our standard 1 year warranty.
Extreme Glide Synthetic Ice Panels, Revolution Tiles, and All-Star Tiles even though the tiles are UV protected to prevent sun damage, it is still recommended to store them indoors or covered with a tarp when not in use. For all other products, do not leave them outside, as prolonged exposure to sun and rain will degrade them. Damage due to weather exposure is not covered under warranty. This warranty is valid in Canada & USA, Proof of purchase is required for warranty coverage.
To reach out to us regarding an issue, please use our contact form here.
NON-HOCKEYSHOT BRANDED PRODUCTS SOLD ON OUR WEBSITE WILL FOLLOW THE MANUFACTURER'S WARRANTY