HASSLE FREE RETURNS
We want you to be fully satisfied with every item that you purchase from HockeyShot. If you are not satisfied with your HockeyShot order, you can request a return for eligible items within 30 days of purchase for a full refund of the purchase price. Original shipping and handling fees will not be refunded.
Returned items must be unused and in the original packaging. If your HockeyShot items are returned in damaged condition, with missing parts, or have signs of abuse, HockeyShot has the right to refuse a refund.
Extreme Glide Synthetic Ice and Clearance products are final sale and ineligible for return.
Restocking and shipping fee where applicable.
Gift cards and Clearance Items are Final Sale
Any sale refunds will be a Store Credit only
HOW DO I RETURN AN ORDER?
Item(s) you wish to return please contact Customer Experience for assistance for your return shipping label(s).
Once the shipping label is received via email, please print the shipping label and packing slip. Place your item(s) and the packing slip inside the original box/container your item(s)came in. Mark out any older addresses and barcodes. Tape up your package and affix your shipping label to the outside. Drop off at your nearest UPS location. Once it ships, use the link in your confirmation email to track its progress.
Once the package is received back to our warehouse, a refund for the returned item(s) will be issued to the original payment method within 5-7 business days.
The warranty on HockeyShot varies by product and takes into account the type of product, how the product is used as well as other factors. All HockeyShot branded product carry a 30-day warranty. Exceptions to this policy are outlined below. We ask you to save your proof of purchase, as it will be required as part of the warranty process.
This warranty does not cover damages resulting from (including but not limited to):
- Anticipated wear
- Lost Merchandise or
- Damage from the elements
EXCEPTIONS TO OUR STANDARD WARRANTY
HockeyShot Synthetic Ice Revolution Tiles
Both Regular and Premium Synthetic Ice Revolution tiles carry a 1-year manufacturer's warranty.
Extreme Glide Synthetic Ice Panels
HockeyShot Extreme Glide Synthetic Ice panels carry a 1-year manufacturer's warranty.
PRODUCT DAMAGED IN TRANSIT
If the product is damaged in transit due to shipper neglect, please contact us immediately. To return a product damaged in transit, either refuse the package(s) or contact us here.